Helpdesk / Account Handler

Job Description

You will be the main point of contact for a selection of key accounts and responsible for tracking secure parcels throughout the delivery network.

Using a bespoke management system, you will produce a number of reports and proactively identify potential issues which may affect the prompt delivery of secure parcels.

The successful candidate will be responsible for:

• Producing reports and key management information using excel and bespoke management systems
• Problem solving
• Updating clients through written and verbal communication.