Account Manager

Job Description

Boardvantage is looking for a Sydney or Melbourne based Account Manager. The Account Manager’s main objective is to drive customer satisfaction and ensure customer renewal of Boardvantage services. The Account Manager is responsible for the training, implementation, rollout, and ongoing support of assigned accounts. The Account Manager will also support sales activities for up-sell and cross-sell within existing customer base. Additionally, the Account Management team works hand in hand with Account Support to provide 24×7 helpdesk support for Boardvantage users across different time zones, document all customer interactions/communications in an effort to recycle customer solutions, develop scalable processes and provide feedback to product management. The successful candidate must be self-motivated, disciplined, an excellent communicator, and possess superior skills in Windows, Office, the Mac and iPad environments. This position reports to the Vice President EMEA & APAC.

Responsibilities:

• Own and maintain accounts in ANZ region
• Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
• Follow the standard process and best practices to implement solution in the stipulated timeframe
• Deliver end user training, which may include technical personnel, senior and c-level executives, administrative staff
• Identify and support up-sell and cross-sell opportunities within existing customer base
• Assist in qualifying sales opportunities
• Work closely with Account Support team in resolving issues raised by customers via phone and email
• Performs other duties as required

Required Skills/Experience:

• BA or BS degree with 4-6 years of working experience
• Comfortable in their interaction with board members and executives
• Ability to work effectively with demanding customers
• Ability to communicate technical concepts in simple of terms
• Strong written and verbal communication skill
• Track record managing multiple projects under tight deadlines
• Strong interpersonal skills, conducive to team development
• Works independently, has good judgment and consistent follow-through
• Understanding of the desktop/laptop environment with the ability to troubleshoot basic network connectivity issues (Mac experience is a plus)
• Skilled with Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
• Familiarity with iPad and Apple iTunes is a plus